Frequently Asked Questions
Everything you need to know about your gear and our service.
How do I determine the right size for my sports gear?
Each product page features a detailed 'Size Guide' button. We provide measurements for apparel, footwear, and protective equipment to ensure you get the perfect fit for your athletic performance.
What is your return policy for equipment and apparel?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear and mouthguards cannot be returned once opened.
How long does shipping take for heavy gym equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, we use specialized freight carriers, and delivery usually occurs within 7-10 business days.
Do you offer warranties on professional-grade gear?
Yes, all our professional equipment comes with a manufacturer's warranty. The duration varies by brand, typically ranging from 1 to 5 years, covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for larger purchases.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.